Return / Refund Policy

 

Last Updated: December 10, 2025

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Because El Bori Food Truck sells freshly prepared food, all sales are generally final. However, we want every customer to be satisfied.

 

1. Food Orders

 

We may issue a refund or replacement only if:

• The order was incorrect due to our error;

• You received an item that was missing or improperly prepared;

• There was a payment processing issue.

Refunds must be requested within 24 hours of the order.

 

2. Non-Refundable Situations

 

We cannot issue refunds for:

• Change of mind after food is prepared;

• Dislike of taste or spice level;

• Incorrect address or failure to pick up an order;

• Items not consumed immediately after pickup or delivery.

 

3. Event Pre-Orders

 

Large catering orders or festival pre-orders may require a deposit, which is:

• Refundable if canceled within 48 hours,

• Non-refundable within 48 hours of the event unless otherwise stated.

 

4. How to Request a Refund

 

To request a replacement or refund, contact us with your order number and issue:

 

Email: info@elborifoodtruck.com

 

We will review your request and respond promptly.